Refunds

What can be returned

Ask from the email on the account and include the invoice number. The desk replies from [email protected].

1. 01

   Card checkout

   PayStation takes the card payment. TheScan stores the status, invoice, currency, and amount. The card number is not stored. A checkout that never completes does not open the paid service.

2. 02

   Signup fee

   When signup checkout is on, the one-time fee is placed on the account balance after PayStation confirms it. That balance pays for later reports and tests.

3. 03

   Unused balance

   Balance that has not been spent stays on the account. It is not cashed out on its own. Write to the desk if a load was duplicated or the payment page charged twice.

4. 04

   Load test not started

   A custom load test that has not started can be stopped. The quoted amount goes back to the account balance. A test that has already sent requests is kept.

5. 05

   Managed security desk

   A desk stopped before the start date is not charged for that period. After the desk has started, the current period stands. Later periods are not opened.

6. 06

   Bank transfer

   A transfer is checked by an admin before report downloads open. Send the proof from the account email. Transfers are received in the name of Hilari Khanam Dola.